Payment, Cancellation & Refund Policy

1. Payment Methods  We accept the following forms of payment: Visa, MasterCard, Other major debit or credit cards processed securely via Revolut Merchant.

2. Payment Terms  By submitting your payment information at checkout, you confirm that: You are authorized to use the designated payment method, You give us permission (or our third-party payment processor, Revolut) to charge your method of payment for the full purchase amount, including any taxes or additional charges.

3. Cancellation Policy Orders can be canceled within 24 hours of being placed.
To cancel, email us at help@dexhealthhub.com.
After this timeframe, cancellations will no longer be accepted, as we begin processing immediately to ensure fast delivery.

4. Refund Policy  We offer a 14-day return policy on unused items in their original packaging. If you’re not happy with your purchase, contact us at help@dexhealthhub.com to initiate a return. Once we receive and inspect the item, we’ll notify you by email about the status of your refund. If approved, the refund will be issued to your original payment method within 5–10 business days.

5. Non-Refundable Items  The following items are non-refundable: Products marked as final sale or clearance, Personalized or custom-made items, Opened items that cannot be resold for hygiene reasons (e.g., wearables with skin contact).

6. Late or Missing Refunds Still waiting for your refund? Check your bank account again. Contact your card provider—processing can take several days
If it’s still missing, email us at help@dexhealthhub.com

7. Exchanges We only replace items if they are defective or damaged.
To request an exchange for the same item, please email us and ship your item to our return address (see below).

8. Shipping To return your product, send it to:
Dextera Consulting LTD
Nikou Pattichi 34,
3071 Limassol,Cyprus
You are responsible for your own return shipping costs.
Shipping fees are non-refundable.

9. Contact Information For any questions regarding our Payment, Cancellation & Refund Policy, please contact us at: help@dexhealthhub.com