Frequently Asked Questions

Welcome to DexHealth Hub's FAQ page. Here you'll find answers to our most commonly asked questions. If you can't find the information you're looking for, please feel free to contact us at info@dexteraconsulting.com

General Information

Q1: What products do you offer? DexHealth Hub offers a wide range of health and wellness products, including supplements, fitness equipment, and personal care items. Our products are carefully selected to support your health and wellbeing.

Shipping & Delivery

Q2: What are your shipping options and rates? We offer several shipping options to meet your needs, including standard and expedited shipping. Shipping rates are calculated at checkout based on your location and the weight of your order.

Q3: How long does it take to process and ship orders? Orders are typically processed within 1-2 business days. Shipping times vary based on your selected shipping method and destination. Standard shipping usually takes 3-7 business days, while expedited shipping takes 1-3 business days.

Q4: Do you ship internationally? No we don’t ship internationally yet, we currently ship to Greece and Cyprus but check back soon for updates.

Returns & Refunds

Q5: What is your return and refund policy? We currently do not offer a standard return policy. However, if you experience an issue with your order, please contact our customer service team at info@dexteraconsulting.com, and we will do our best to assist you.

Q6: How do I initiate a return or exchange? If you need to return or exchange an item, please contact our customer service team at info@dexteraconsulting.com. Include your order number and the reason for the request. Our team will review your case and provide detailed instructions on the next steps.

Payment & Orders

Q7: What payment methods do you accept? We accept various payment methods, including Visa, MasterCard and PayPal.

Q8: How can I track my order? Once your order is shipped, you will receive an email with tracking information. You can use the tracking number provided to check the status of your shipment on the carrier's website.

Q9: What should I do if I receive a damaged or incorrect item? If you receive a damaged or incorrect item, please contact us immediately at info@dexteraconsulting.com providing your order number and details about the issue, and we will assist you with a replacement or refund.

Customer Support

Q10: How can I contact customer support? You can contact our customer support team via email at help@dexhealthhub.com. We are available to assist you with any questions or concerns.

Additional Information

Q11: Do you offer any warranties or guarantees on your products? Yes, please check the product description for manufacturing warranty information or contact us for details.

Q12: Can I change or cancel my order after it's been placed?  Orders can be changed or canceled within 24 hours of placement. Please contact our customer service team at info@dexteraconsulting.com as soon as possible to request changes or cancellations.

Q13: Do you offer gift cards or discounts? Yes, we offer gift cards and various discounts throughout the year. Subscribe to our newsletter to stay updated on our latest promotions and special offers.

Q14: Is my personal information secure when I shop with you? Yes, we take your privacy and security seriously. Our website uses SSL encryption to protect your personal information during transmission. For more details, please refer to our Privacy Policy.

Thank you for choosing DexHealth Hub! If you have any other questions or need further assistance, don't hesitate to reach out to us at info@dexteraconsulting.com